overall
FROM
CATEGORY: EMAIL MARKETING SERVICES
"Automated Emails That Feel Human"
TL;DR
Gist lets you automate marketing and support without losing the human touch. Behavior-based emails + live chat + built-in CRM. One tool to nurture, support, and convert at scale.
Pros
Cons
What is Gist?
Gist is an email marketing platform where you can bring email marketing, live chat, marketing automation, CRM, and helpdesk support together.
Our Verdict — Best For Support-Heavy Businesses
The Best Part:
Always contextual. Gist’s automation flows are powered by behavior and segmentation, making every message feel like it was typed just for them.
The Worst Part:
UI could use some make up. If you’re used to mainstream tools like HubSpot or ActiveCampaign, Gist’s interface might feel a bit dated.
Get it if you need an all-in-one engine for email, support, chat, and automation that keeps everything connected.
Best For
Gist is best for support-heavy teams that want to automate communication without sounding robotic.
Top Features
The right time. Send campaigns based on clicks, visits, tags, and custom events, so your messages always feel like what they needed.
Website visitor tracking. See who’s visiting, where they came from, and what they’re browsing, in real-time.
Get more calls. Drop embedded scheduling links into your emails or chat threads, so people can pick a time without back-and-forth.
Chat it up. Answer questions, book calls, collect leads… and keep everything CRM-connected.
Always-on knowledge base. Create public docs, searchable FAQs, and dynamic help content so leads and customers can self-serve 24/7.
What do customers love about Gist?
- Chat, email, and support, all in one
- Easy tagging system
- Behavior-based sequences
- Built-in help center
- Live chat widget with bots
- Detailed info on every site visitor
- Built-in CRM
- Responsive customer support
- Quick onboarding
- Real-time notifications
The Bottom Line
Gist lets you:
- Have an all-in-one email, live chat, and helpdesk tool
- Connect with customers personally, at scale
- Automate without losing the human touch
